Refund policy
<h2>All Sales Are Final</h2>
<p>Slabb It is a collector-operated shop. Most items come directly from a personal collection built over many years in the hobby. Select items are consigned by other collectors and will be clearly marked as such in the listing.</p>
<p>All sales are considered final. Prices reflect the rarity, grade, and condition of each item at the time of listing. We do not accept returns due to change of mind or because a buyer no longer wants an item.</p>
<p>We also do not accept returns based on disagreement with a third-party grading company's assigned grade. PSA, BGS, CGC, CBCS, SGC, and all other grading services make independent determinations that we have no control over — the grade on the holder is what is listed, and that grade is a fact of the slab, not our opinion.</p>
<h2>Consigned Items: Strictly All Sales Final</h2>
<p>Items marked as consigned in the listing are sold on behalf of the original owner. These sales are strictly all sales final with no exceptions — we cannot accept returns on consigned pieces under any circumstances.</p>
<p>If you have a question about whether an item is consigned before purchasing, contact us and we will confirm.</p>
<h2>Personal Collection Items: Not As Described (NAD)</h2>
<p>For items from our personal collection, we will consider a return request only when an item arrives in a condition or configuration materially different from what was described and photographed in the listing. Qualifying situations include:</p>
<ul>
<li>Wrong item shipped</li>
<li>Undisclosed damage not visible in listing photos (e.g., cracked slab or case damage beyond normal pre-owned wear)</li>
<li>Cert number, grade level, or grading service does not match the listing</li>
</ul>
<p>Minor cosmetic differences that do not affect the item — light slab-holder scratches typical of pre-owned collectibles, or slight color variation between your screen and our photos — do not qualify as NAD.</p>
<h2>How to Initiate a Return</h2>
<p>If you believe your item qualifies, contact us within <strong>3 days of confirmed delivery</strong> at <a href="mailto:curator@shopslabbit.com">curator@shopslabbit.com</a> with:</p>
<ul>
<li>Your order number</li>
<li>A clear description of the discrepancy</li>
<li>Photos of the item exactly as received, before any handling or repackaging</li>
</ul>
<p>We will review and respond within 1–2 business days. Do not ship anything back without written authorization — unauthorized returns cannot be accepted.</p>
<h2>Return Shipping</h2>
<p>Authorized returns must be shipped back within 3 days of our approval. <strong>Return shipping costs are the responsibility of the buyer.</strong> Use a trackable, fully insured shipping method — we are not responsible for items lost or damaged during return transit.</p>
<p>Items must arrive in their original condition and packaging. Returns damaged due to inadequate packing will not be eligible for a full refund.</p>
<h2>Refunds</h2>
<p>Once we receive and inspect the returned item, your refund will be processed within <strong>5 business days</strong>. You may choose:</p>
<ul>
<li>A refund to your original payment method, or</li>
<li>Store credit</li>
</ul>
<p>Original outbound shipping costs are non-refundable.</p>
<h2>Transit Damage</h2>
<p>If your package arrives with visible external damage — a crushed box, a broken seal, or clear signs of impact — photograph everything before opening. Do not discard any packaging. Contact us immediately at <a href="mailto:curator@shopslabbit.com">curator@shopslabbit.com</a> with photos of the outer packaging and the item. We may file a claim with the carrier on your behalf. Failing to document damage before opening can make a carrier claim impossible to pursue.</p>
<h2>Contact</h2>
<p>For return inquiries: <a href="mailto:curator@shopslabbit.com">curator@shopslabbit.com</a></p>